FAQ page

You can learn more about our society, our values and our team. click here

At present, all our products are available in our online store Handicrafts

home Handicrafts We take security very seriously, so we work with reliable and secure payment partners such as PayPal and stripe.

We also use SSL technology to ensure your privacy and protect your personal information, including email, password and credit card number.

We accept two payment methods:

Credit and debit cards, such as visa, master card, American Express card, credit card, are paid through PayPal, whether you have a PayPal account or not, if you are more comfortable with this payment gateway, you can also use it.

In order to pay by credit card or credit card, nothing is easier than this. You just need to enter your payment information on our payment website.

Add one or more articles to your basket. Click on the basket button and there is a cart symbol on the top right side of the screen. In the basket, click the pay button fill out the form with your personal information, and then click continue shipping method. Check that all information is correct, and then click continue payment method. Select the "credit card" option and fill in the bank information in the payment section. Please make sure that all the information matches the information on your bank card, and then click the "pay" button to complete the order.

Copy this website code to your website to set up a voting box on your website.

Add one or more articles to your basket. Click the basket button and there is a cart symbol on the top right side of the screen. In the basket, click the pay button fill out the form with your personal information, and then click continue shipping method. Check that all information is correct, and then click continue payment method. Select the PayPal option and click the confirm payment button. Connect to your PayPal account or click the pay button Check that all information is correct, and then click the pay button.

If you want to pay by credit card, please check:

Your name is exactly the same as the name on the credit card. If you use only one of them, the stripe will automatically withdraw from the payment. Copy this website code to your website to set up a voting box on your website.

If all the information is correct, but the problem still exists, we ask you to contact us as soon as possible to ensure that this is not a problem with our system.

The problem may be related to the cookies in your web browser. under these circumstances:

Remove hidden and cookies from your browser settings. How do you wipe off the biscuits? click here To get help Click F5 on the keyboard to update the page. do it again

We accept payment by bank transfer. Thank you for contacting us so that we can help you pay by bank transfer.

If you want to benefit from our price reduction, you can apply a promotion code when you confirm your order as follows:

Add one or more articles to your basket Click the basket button and there is a cart symbol on the top right side of the screen. In the basket, click the pay button fill out the form with your personal information, and then click continue shipping method. Check that all information is correct, and then click continue payment method. Copy and paste the indent code in the cell on the right side of the payment page, and then click the application button. Select paypal or credit card. Query your bank information and click pay now.

If you want your ring to be perfect click here.

If you want to adjust your bracelet to your wrist click here.

As with any other item, the jewelry must be maintained and / or silver to ensure its duration. Discover our suggestions and techniques here.

Unfortunately, we have no maintenance service at present, except for the problems of Lily brand.

If you want to repair your problem, please contact us through contact form or email. support@artisandasie.comPage: 1 We are happy to help you

Sometimes e-mail appears in unwelcome letters. Therefore, please check it first.

If you don't receive any email confirming your order, whether in your email or in your spam, we ask you to write to us. support@artisandasie.com Tell us your full name and order number We will help you solve this problem as soon as possible

We will process your order quickly, usually within 12 hours Therefore, you can send a change email to the support@artisandasie.com Specify your order number and why you want to cancel the order.

After that time, the order may have been sent.

Unfortunately, we can't change your order after your order has been sent. However, if you still want to modify your goods after you receive them, you can apply for an exchange or refund according to our procedures. Return and communication.

Yes, we will ship them all over the world!

We want to offer a better experience to our customers, therefore, delivery is completely free at Artisandasie.com whatever the amount of your order and whatever country you are ordering from.

All our products are artisanal and / or handcrafted in our workshops located in Asia and China. All orders are processed and shipped within 2-3 business days. You will receive a confirmation email with a tracking number to track the status of your package. Once shipped, please allow 5-12 business days for your package to be delivered to you.

For overseas departments and territories and other regions of the world, allow a delivery time of 2-3 weeks for your package to be delivered to you.

If you wish to follow the delivery process of your order, we invite you to go to our tracking page or to our delivery partner's page.

You will find your order number and your tracking number in our email confirming the shipment of your package.

We invite you first to find out from those around you (your neighbors or your family) if they have not received the package for you. This is a frequent case.

In the event that no one has signed the delivery of the package, we invite you to contact the post office closest to you.

If you need further information, please do not hesitate to contact us at support@artisandasie.com.

Your order may be subject to VAT, import duties and / or taxes due to the complexity of international laws. We do not include these charges in orders. You are responsible for any local laws and customs on your order. The law obliges us to indicate the total value of the contents of the parcel and are unfortunately not able to modify this value. If an order is refused, you will be held responsible for shipping costs as well as any other duties, taxes, customs duties or taxes.

Note that during these periods, delivery times may be slightly extended, due to an increase in the volumes of parcels sent. Thanks for your understanding !

In order to make authentic Chinese and Asian handicrafts accessible from all over the world, we have established partnerships with the most famous delivery companies such as DHL, FedEx, La Poste, EMS, etc. in order to ensure a fast and reliable delivery service. All our packages are shipped with a tracking number in order to track its status.

As our warehouse is based in China, all orders placed from January 24, 2020 are currently delayed due to health procedures imposed by the authorities. Please note that we do our best to be able to process your order. If you have any questions, please contact our customer service (support@artisandasie.com)

Our goal is to make sure that you are completely satisfied with your item. We thus offer you a 100% "Money Back Guarantee" on all our products (with the exception of custom-made artisanal products).

You will find our Returns and Exchanges policy available here.

If you wish to return your order and receive a refund or exchange an item, we invite you to contact our Gurus at the address support@artisandasie.com specifying your order number and the reason why you want to return the package.

We will then communicate the return procedure to you.

Note that a restocking fee is required which is 10-20% of the item's value. When you return an item, you will be responsible for the return costs.

No worries ! You can return your item to us up to 14 days after receipt. To do so contact support at support@artisandasie.com in order to notify us that you wish to make a return, indicating your order number and the reason. We will then communicate the return procedure to you.

If you would like an exchange, please note that your order will be fully refunded in the form of a credit note. For a refund, as soon as we receive the item, we will refund the amount of your purchase. Note that a restocking charge equivalent to 10-20% of the total item value will be deducted at the time of refund. Return costs are your responsibility.

We carefully check each item before packing and shipping to make sure you receive your package intact. Unfortunately, the vagaries of transport can sometimes happen ...

In this case, we invite you to contact us at the address support@artisandasie.com specifying the following details:

Your order number Description of the problem (wrong / defective item, ...) A photo or video of the item

Once we verify all this information, we will refund you directly or resend a new item. You will not need to return the product.

Asian Artisan specializes in the import and online sale of decorative and artistic objects, jewelry, wellness products, statues and sculptures, etc. artisanal and traditional manufacturing ... Adopting a responsible and ethical trade approach, we buy our products directly from artisans, manufacturers and traditional producers respecting our ethical charter. Benefiting from a privileged relationship with our suppliers and having no intermediary, we can offer our customers unique and usually difficult to access products available to our customers and partners, at extremely competitive prices.

We work with partners from different sectors and industries, such as:

Traders (online shops or physical stores) Wholesalers, distributors or companies Decorators, designers or architects Hotels, bars or restaurants

Indeed ! We are happy to offer companies wholesale prices for bulk orders.

If you wish to work with us, we invite you to contact us via our contact form (Contact section) or via our email address (support@artisandasie.com), and to provide us with the following information so that we will contact you:

Information about your company, your activity and your project Siret number mandatory or equivalent for requests outside France Minimum purchase of 500 Euros for the first order Reference and quantity of items